Shipping & Returns

We believe great gifts should arrive on time—and that help should be easy if plans change. This page outlines how we process, ship, and handle returns so you can order with confidence. Most personalized items are made to order with care; you’ll see processing time estimates on each product page, and we’ll share tracking the moment your package ships. Need your order sooner? Choose an expedited option at checkout and review our Holiday Shipping Guide for cutoff tips. If something isn’t quite right, start a return or reach out and we’ll guide you through the next steps with kindness and clarity. During holidays and peak seasons, carriers can be busier than usual, so ordering a little early helps ensure smooth delivery. If you have any questions at all, we’re here to help—because gifts should feel good from checkout to unboxing.